At Dr. Vijay Kumar Rai, we respect your privacy and are committed to protecting the personal information you choose to share with us. This Privacy Policy explains how information may be collected, used, stored and protected when you visit this website, contact us, request an appointment or interact with our online services.

This Privacy Policy explains how information is handled when you access or interact with this website. 

1. Information We May Collect

The type of information collected may vary depending on how you use and interact with our website. This may include: 

• Name and contact details
• Phone number and email address
• Information submitted through appointment or enquiry forms
• Messages or other information you voluntarily provide
• Website usage and interaction data
• Device, browser and technical information
• Information collected through cookies or similar technologies

For your privacy and security, please share only the information necessary for your enquiry through general website forms.

Information required for clinical evaluation should preferably be discussed directly with the doctor or healthcare facility through an appropriate consultation channel.

2. How We Use Your Information

Information provided through this website may be used to:

• Respond to your enquiries and requests
• Help coordinate appointment-related communication
• Provide information about available consultations or services
• Communicate with you regarding your enquiry
• Improve website functionality and user experience
• Analyze website interactions to improve its content, functionality and overall user experience. 
• Maintain website security and prevent misuse
• Comply with applicable legal or regulatory requirements

We aim to use personal information only for legitimate purposes connected with operating the website and communicating with visitors.

3. Appointment & Enquiry Information

If you use the website to request an appointment or contact Dr. Vijay Kumar Rai, the information you provide may be used to respond to your request.

Submitting an online enquiry does not by itself create a doctor-patient relationship, and information submitted through the website should not be considered a substitute for an in-person or appropriate medical consultation.

Appointment availability, consultation arrangements and related information may be subject to change.

4. Medical Information & Privacy

This website is intended primarily to provide information about Dr. Vijay Kumar Rai, his professional background, gastroenterology expertise, procedures and consultation services.

We recommend that visitors do not submit detailed medical records, reports, prescriptions, diagnoses or other highly sensitive health information through general contact forms unless specifically requested through an appropriate and secure communication channel.

The information available on this website should not be interpreted as personalized medical advice.

5. Cookies & Website Technologies

This website may use cookies and similar technologies to support essential website functions, understand visitor interactions and improve website performance.

Cookies may help the website remember certain preferences or provide information about how visitors use different pages.

You can adjust your cookie preferences through your browser settings, although restricting certain cookies may affect some website features or functionality. 

6. Website Analytics

We may use website analytics or similar technologies to understand general visitor activity, such as pages visited, approximate usage patterns, browser information and website performance.

This information can help us improve the structure, content and functionality of the website. Analytics information is generally used to understand website trends rather than to identify individual visitors personally.

7. Third-Party Services

The website may use third-party tools or services for functions such as website analytics, communication, maps, appointment-related services, security, hosting or other website features.

Where such services process information, their own privacy policies and terms may also apply. We encourage visitors to review the privacy practices of third-party services before providing information through them.

8. WhatsApp, Phone & External Communication

If you choose to contact the clinic or Dr. Vijay Kumar Rai through WhatsApp, telephone, email or another external communication platform linked from this website, your interaction may be subject to the privacy policies and terms of that respective service provider.

We do not control the privacy practices, security systems or data-handling policies of external platforms.

9. How We Protect Your Information

Reasonable measures may be used to help protect information submitted through the website against unauthorized access, misuse, alteration or disclosure.

We take reasonable steps to protect your information, but no online system or electronic transmission can provide absolute security. Please exercise care when sharing personal information through the internet. 

10. When Information May Be Shared

Personal information will not ordinarily be shared with unrelated third parties simply for their independent use.

Information may be disclosed where reasonably necessary to:

• Respond to your request
• Provide website or technical services
• Facilitate relevant appointment communication
• Protect the security and integrity of the website
• Meet legal, regulatory or lawful government requirements
• Protect legitimate rights or prevent misuse, fraud or security threats

11. Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, to maintain relevant records, resolve enquiries, meet operational requirements or comply with applicable legal obligations.

The period of retention may vary depending on the nature and purpose of the information.

12. External Links

This website may contain links to external websites, healthcare facilities, professional organizations, social media platforms or other online resources.

When you access an external website through a link on our site, its own privacy policy and data-handling practices will govern your interactions there. We are not responsible for the content, security or privacy practices of websites operated by third parties.

13. Children’s Privacy

This website is intended for a general audience and is not specifically designed to collect information from children. We do not knowingly seek to collect personal information from children through general website forms.

If a parent or legal guardian believes that a child has submitted personal information through the website, they may contact us so that the matter can be reviewed and appropriate action can be considered.

14. Your Privacy Choices

Depending on applicable law, you may have rights or choices concerning the personal information you provide, including requesting information about how it is used or asking for correction of inaccurate information.

To make a privacy-related request, please contact us using the details provided on this website.

Requests may need to be verified before any action is taken.

15. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in website functionality, services, legal requirements or privacy practices.

When changes are made, the revised version will be published on this page along with an updated “Last Updated” date.

We encourage visitors to review this page periodically to remain informed about how information is handled.

16. Contact Us About Privacy

If you have questions, concerns or requests regarding this Privacy Policy or the handling of information submitted through this website, please contact:

Dr. Vijay Kumar Rai
Senior Consultant Gastroenterologist
Fortis Hospital, Kolkata

Phone: ++91 91639 47981
Email: vijayrai80@gmail.com

Email: contact@drvijaykumarrai.com

Your Privacy Matters

We value the trust visitors place in Dr. Vijay Kumar Rai’s website. Our goal is to handle information responsibly while providing a clear, reliable and user-friendly online experience.

Please note: This Privacy Policy is original website copy and should be reviewed and customized by the website owner or a qualified legal professional to reflect the site’s actual hosting, analytics, cookies, forms, third-party services, data-retention practices and applicable legal requirements before publication.